1. Introduction
This Privacy Policy describes how 1 eecom ("the Platform", "we", "us", "our") collects, uses, stores and protects personal information in connection with your use of the services available at 1eecom.im. This Policy applies to all registered players, visitors to the platform and anyone who contacts our support team.
1 eecom is committed to handling your personal data with care, transparency and respect. We collect only what we need, we store it only as long as necessary, and we give you meaningful control over how it is used. This Policy is written in plain language because we believe you deserve to understand what happens to your information without needing to decipher legal jargon.
This Privacy Policy forms part of the overall agreement between you and 1 eecom and should be read alongside our Terms and Conditions and Responsible Gaming Policy. By registering an account or using any part of the 1 eecom platform, you acknowledge that you have read and understood this Policy.
2. Data Controller
For the purposes of this Privacy Policy, 1 eecom is the data controller – meaning we determine the purposes and means by which your personal data is processed. All data collected through 1eecom.im is processed under the authority and responsibility of the platform operator.
If you have any questions about how 1 eecom processes your personal data, or if you wish to exercise any of your data rights as described in Section 11, you can contact the 1 eecom Data Team at support@1eecom.im. We aim to respond to all data-related queries within 72 hours.
3. Personal Data We Collect
1 eecom collects personal data in several categories depending on how you interact with the platform. The table below summarises the main categories, the specific data points within each, and the primary reason we collect them.
| Category | Data Points | Primary Purpose |
|---|
| Identity |
Full name, date of birth, CNIC number (where required for KYC) |
Age verification, account identification, regulatory compliance |
| Contact |
Mobile number, email address |
Account communications, support, security alerts |
| Financial |
Payment method details (wallet IDs, masked card numbers, bank details), transaction history |
Processing deposits and withdrawals, fraud prevention |
| Technical |
IP address, device type, browser, operating system, session duration |
Platform security, fraud detection, performance optimisation |
| Behavioural |
Pages visited, games played, bet history, session frequency |
Account management, responsible gaming monitoring, personalisation |
| Communications |
Support chat transcripts, email correspondence |
Resolving queries, quality assurance, dispute resolution |
| KYC Documents |
Copies of government-issued ID, proof of address, payment method ownership |
Regulatory KYC compliance, fraud prevention |
Minimum collection principle: 1 eecom only collects the data that is genuinely necessary for the purposes described in this Policy. We do not request information that serves no operational or legal function.
4. How We Collect Your Data
1 eecom collects personal data through the following channels:
4.1 Directly From You
The largest portion of your data comes directly from you – when you complete the registration form, upload KYC documents, make a deposit, contact support or fill in any form on the 1 eecom platform. You are always in control of what you choose to provide in these situations, though withholding certain information (such as identity documents) may prevent specific services like withdrawals from functioning.
4.2 Automatically From Your Device
When you access 1eecom.im, our servers automatically record technical information including your IP address, device identifiers, browser type and session activity. This is standard practice for all web platforms and is necessary for security, fraud detection and performance monitoring. This data is logged even if you do not complete registration.
4.3 From Payment Providers
When you use Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or a Visa/Mastercard card to transact with 1 eecom, our payment processing partners share transaction status and basic identification data with us as part of the payment flow. 1 eecom does not store full card numbers. Card data is tokenised by our payment processor and handled under PCI-DSS standards.
4.4 From Identity Verification Partners
For KYC verification, 1 eecom works with trusted identity verification service providers. These partners process the documents you submit and return a verification result to us. The documents themselves are handled under strict data security and confidentiality protocols.
5. Why We Use Your Personal Data
1 eecom processes personal data only for specific, legitimate purposes. The main purposes are described below:
- Account creation and management: To register your account, verify your identity, maintain your profile and manage your account settings and preferences.
- Payment processing: To accept deposits, process withdrawals and maintain accurate transaction records in PKR.
- Fraud prevention and security: To detect and prevent unauthorised access, multi-accounting, bonus abuse, money laundering and other forms of fraud or platform misuse.
- Regulatory compliance: To comply with applicable anti-money laundering (AML) and Know Your Customer (KYC) obligations, including age verification to prevent underage access to the platform.
- Customer support: To respond to your queries, resolve disputes, process complaints and provide technical assistance.
- Responsible gaming: To monitor betting behaviour for signs of problem gambling and to fulfil our duty of care obligations, including applying self-exclusion requests and deposit limits.
- Personalisation: Where you have not opted out, to tailor the content, promotions and game recommendations you see on 1 eecom based on your activity history.
- Marketing: Where you have explicitly opted in, to send you information about promotions, bonuses and new features at 1 eecom via SMS or email.
- Platform improvement: To analyse aggregate usage patterns to improve the performance, reliability and design of the 1 eecom platform.
6. Legal Basis for Processing
Every data processing activity at 1 eecom rests on one of the following legal bases:
- Contractual necessity: Processing required to fulfil our obligations under the Terms and Conditions you accepted at registration – including account management, payment processing and game delivery.
- Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including AML and KYC obligations.
- Legitimate interests: Processing necessary for 1 eecom's legitimate business interests – such as fraud prevention, platform security and responsible gaming monitoring – where those interests are not overridden by your privacy rights.
- Consent: Processing based on explicit consent you have given – primarily for marketing communications. You can withdraw this consent at any time by contacting support@1eecom.im or using the unsubscribe function in any marketing message.
7. Sharing Your Personal Data
1 eecom does not sell, rent or trade your personal data to any third party for commercial or marketing purposes. Your data may be shared with the following categories of recipients, strictly for the purposes described:
7.1 Payment Processors
To process deposits and withdrawals, 1 eecom shares necessary transaction and identity data with our payment processing partners including mobile wallet providers (Easypaisa, JazzCash, NayaPay, SadaPay), bank transfer partners and card processing networks. Each of these partners is contractually bound to handle your data securely and only for the specified purpose.
7.2 Identity Verification Providers
KYC document processing is handled by specialist identity verification partners. These providers receive your submitted documents and return a verification status to 1 eecom. They operate under strict confidentiality and data security agreements.
7.3 Platform Technology Partners
1 eecom works with technology providers for hosting infrastructure, customer support software, analytics and game content delivery. These partners act as data processors under 1 eecom's instruction and are contractually prohibited from using your data for their own purposes.
7.4 Legal and Regulatory Authorities
Where legally required to do so, 1 eecom will disclose personal data to regulatory authorities, law enforcement or courts. Any such disclosure is made to the minimum extent required by the applicable legal obligation.
No unauthorised transfers: 1 eecom will never share your data with a third party not described in this Policy without first informing you and, where consent is the legal basis, obtaining your explicit agreement.
8. Data Retention
1 eecom retains personal data only for as long as it is needed to fulfil the purposes described in this Policy or to comply with applicable legal requirements. The general principles governing retention at 1 eecom are:
- Active account data is retained for the lifetime of your account plus a period necessary to comply with post-closure legal and regulatory obligations.
- Financial transaction records are retained for a minimum period required under applicable financial regulations to support AML compliance and dispute resolution.
- KYC documents are retained for the period required by our KYC and AML obligations following account closure.
- Support communications are retained for a sufficient period to handle follow-up queries and disputes.
- Marketing preferences and consent records are retained until you withdraw consent or close your account.
- Technical logs (IP addresses, session data) are retained for a shorter period, typically sufficient to cover fraud investigation windows.
When data is no longer needed, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.
9. Security Measures
1 eecom takes the security of your personal data seriously and implements technical and organisational measures appropriate to the sensitivity of the data and the risk of processing. These measures include:
- TLS/SSL encryption for all data in transit between your device and 1 eecom's servers.
- Encrypted storage for sensitive data at rest, including payment information and identity documents.
- Access controls ensuring that only authorised personnel with a genuine operational need can access personal data, and only to the extent required for their role.
- Regular security assessments and penetration testing of the 1 eecom platform.
- Two-factor authentication options available to all players to protect their own accounts.
- Fraud detection systems that monitor account activity in real time for anomalous patterns.
Your responsibility too: While 1 eecom implements strong security on our side, the security of your account also depends on you keeping your login credentials private. Never share your password and enable two-factor authentication for maximum protection.
10. Cookies and Tracking Technologies
1 eecom uses cookies and similar technologies to make the platform work properly and to improve your experience. A cookie is a small data file placed on your device when you visit a website. Cookies cannot execute code or deliver viruses and do not grant us access to anything else on your device.
10.1 Essential Cookies
These cookies are strictly necessary for the 1 eecom platform to function. They maintain your login session, preserve your language and display preferences and support platform security. You cannot opt out of essential cookies without disabling core functionality.
10.2 Analytics Cookies
1 eecom uses analytics cookies to understand aggregate patterns of platform usage – which pages are most visited, where players encounter difficulties and how navigation flows are being used. This data is processed in aggregate and is not linked to individual identities. You can opt out of analytics cookies through your browser settings.
10.3 Functional Cookies
Functional cookies remember your choices – such as recently played games or preferred table stakes – to personalise your experience on return visits to 1 eecom. These are optional and can be declined through your browser preferences.
10.4 Managing Cookies
Most web browsers allow you to manage cookies through the browser settings. You can choose to block all cookies, delete existing cookies or receive a notification before a cookie is placed. Note that blocking all cookies may affect the functionality of the 1 eecom platform, including the ability to stay logged in.
11. Your Data Rights
As a player at 1 eecom you have the following rights with respect to your personal data. To exercise any of these rights, contact us at support@1eecom.im. We aim to respond within 30 days.
Right of Access
Request a copy of the personal data 1 eecom holds about you. We will provide this in a structured, readable format.
Right to Rectification
Request correction of any inaccurate personal data we hold about you, or completion of any incomplete records.
Right to Erasure
Request deletion of your personal data where there is no longer a legitimate basis for us to hold it. This right is subject to legal retention requirements.
Right to Restrict Processing
Request that 1 eecom limits the use of your data in certain circumstances, such as while a dispute about its accuracy is being resolved.
Right to Data Portability
Request a machine-readable copy of the personal data you provided to 1 eecom, for transfer to another service if you choose.
Right to Object
Object to processing based on legitimate interests – including direct marketing. Objecting to marketing communications will take effect immediately.
To exercise your rights: Email support@1eecom.im with the subject line "Data Rights Request" and your registered account username. We will verify your identity before processing the request and respond within 30 days.
12. Minors and Age Protection
The 1 eecom platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from persons under the age of 18. Age verification is part of our registration and KYC process specifically to prevent minors from accessing the platform.
If 1 eecom discovers that a user under the age of 18 has registered an account or provided personal data, we will immediately close the account, delete the associated personal data (subject to any mandatory retention obligations) and refund any deposits to the source payment method where this is technically feasible.
If you are a parent or guardian and believe a minor may have created an account on 1 eecom, please contact us immediately at support@1eecom.im. We will act swiftly to investigate and resolve the matter.
13. Changes to This Privacy Policy
1 eecom may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations or platform functionality. When we make material changes, we will notify registered players via email or an in-platform notification before the changes take effect.
The "Last Updated" date at the top of this page always reflects the current version. We recommend reviewing this Policy periodically so you stay informed about how 1 eecom handles your data. Continued use of the platform after a Policy update takes effect constitutes your acknowledgement of the changes.
For minor or non-material changes – such as correcting typographical errors or improving clarity without changing substance – we may update the Policy without a separate notification. The updated version will always be accessible on this page.
